Terms of Service

Agreement

By using the All Hair & Beauty website, creating an account, or booking online, you agree to these terms. If you do not agree, please do not use our online services.

Who you are buying from

• All Hair & Beauty, 26 Peveril Street, Radford, Nottingham NG7 4AL.
• Email: info@allhairandbeautysalon.com. Telephone: 07855 054241.
• Prices on the website are shown in GBP and include VAT where applicable. The final price for your service is confirmed at booking or in the salon.

Bookings and deposits

• Online booking requests are subject to confirmation. A deposit may be required for certain services, paid securely via Stripe.
• Deposits are applied to your appointment total when you attend, unless our cancellation policy states otherwise.
• Please arrive on time. Late arrivals may reduce service time or require rescheduling.
• Appointment services booked for a specific date and time are not subject to the 14-day online cancellation right for distance contracts, but your statutory consumer rights still apply to the quality of the service.

Cancellation, rescheduling and refunds

• You may cancel or reschedule through your client account (where available) or by contacting the salon as soon as possible. Cancelling online releases your reserved time immediately.
• If you cancel or reschedule with at least 48 hours before your appointment start time, we will normally refund a paid deposit to your original payment method, or apply it to a rescheduled appointment. Eligible refunds are processed manually by the salon (not automatically at cancel) and usually arrive within 5–10 working days.
• If you cancel with less than 48 hours notice, fail to attend, or arrive too late for the booked service, we may retain the deposit as a reasonable charge for the lost appointment slot.
• If we cancel your appointment, you will receive a full refund of any deposit paid for that appointment.
• Shop purchases and gift cards may have separate refund rules communicated at checkout or on your receipt.

Your account

• You are responsible for keeping your login details secure.
• Information you provide must be accurate. You may update contact details in your account settings.
• We may suspend accounts that misuse the service, attempt unauthorised access, or harass staff or other clients.

In the salon

We welcome all textures and expect respectful conduct towards our team and other clients. We may refuse service where behaviour is unsafe, abusive, or incompatible with professional care.

Products, gift cards and academy

• Product descriptions and prices on the site are guide information; final pricing is confirmed at purchase.
• Gift card terms (expiry, balance, use in salon) are provided at purchase.
• Academy enquiries are subject to separate programme terms provided at enrolment.

Limitation of liability

We provide the website and booking tools with reasonable care. To the fullest extent permitted by law, we are not liable for indirect loss, loss of profit, or events outside our reasonable control. Nothing in these terms limits your statutory rights as a consumer under the Consumer Rights Act 2015.

Privacy

Our Privacy Policy explains how we handle personal data and forms part of these terms.

Changes

We may update these terms. The date at the top of this page shows when they were last revised. Material changes may require you to accept the updated terms when you next sign in.

Contact

Questions about these terms: info@allhairandbeautysalon.com.